Delivery, Return and Cancellation
Stones From Nature, unless the Buyer makes a special request, sends products to each country with that country's postal service. All kinds of customs and additional fees arising from the international transfer of the products are borne by the buyer. Due to these additional fees, the Buyer cannot request a Refund from Stones From Nature.
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Buyers can return or exchange the item.
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Buyers must return it within 30 days of delivery.
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Buyers are responsible for any return shipping costs.
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Buyers are responsible for any loss in value (as agreed upon with us) if an item isn’t returned in its original condition.
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Buyers can cancel their orders in 2 days. This includes order day and day after. After this period, the ordered product(s) will be shipped to the buyer and there will be no return or exchange.
Stones From Nature may cancel a transaction under the following circumstances:
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The buyer did not pay. (The seller may flag a buyer for a payment not received, chargeback, or canceled payment.)
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The buyer and seller agree to cancel the transaction before shipment, and the seller has issued the buyer a full refund.
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The seller has decided to refuse service to the buyer, and if the buyer has already paid, the seller has issued a full refund, including shipping.
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The buyer did not receive the item(s) ordered, even though the seller has provided proof of shipping and issued a refund for the item. (Refunding shipping is optional, unless the buyer paid with Etsy Payments, in which case you'll need to refund in full.)
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The buyer and seller agreed that the buyer could return the item to the seller for a refund. The seller has received the returned item and refunded the buyer for the item.
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All cancellations must follow these policies:
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The order meets one of the above criteria.
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The buyer has not yet received their item. (Received orders don’t qualify for cancellation.)
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The seller refunds the buyer in full, except as described above.